Polices, Rates & Procedures

Polices, Rates & Procedures
Polices, Rates & Procedures2019-04-18T18:14:40-05:00

WELCOME TO DRLAURYN.COM & THRIVE WELLNESS & RECOVERY

We strive to provide you with the highest quality of care to help you achieve your health goals. On this site, you will find several resources (books, downloads, blogs, articles, programs), aimed at our mission to help others feel good, inside and out; along with access to work with our clinic and practitioners, both online/virtually and in our Austin, Texas clinic.

Please read all of this information carefully to ensure you fully understand it and agree with our policies before using the information on this site or applying to schedule an appointment with our clinicians.

GOAL:

Our basic goal is to encourage individuals to become knowledgeable about and responsible for their own health, and to bring it to a personal optimum level. Our services, resources and education are designed to improve your health, but are not designed to diagnose any specific disease or medical condition, or replace your primary care physician. We integrate nutrition and lifestyle methods as our primary forms of treatment. Reaching the goal of optimum health requires a sincere commitment from you, possible lifestyle changes, and a positive attitude.

WORKING WITH LAURYN 1-ON-1 

ABOUT THRIVE WELLNESS & RECOVERY

Lauryn’s 1-on-1 functional medicine, nutrition and occupational therapy services are provided through her practice, Thrive Wellness & Recovery. In person and virtual appointments are available.

HOW TO GET STARTED

Every new 1-on-1 client begins with the Initial Intake Process, which consists of:

Step 1: Initial Consult (Appointment #1)

30-Minute Video or Phone Appointment to get to know you and your current health challenges. This appointment will also help us determine the best track for you of our programs below, as well as any lab testing that may beneficial. [Book your consult HERE]

Includes:

  • Review of Initial Intake paperwork
  • Understanding of your current struggles & chief complaints
  • 
A review of your health history
  • A review of your current diet and nutritional supplements
  • Written Consult Summary
  • Action plan for next steps to take thought & effort out of healing

Step 2: Treatment Recommendations 

After your Initial Consult, you will receive a written summary of your  Initial Consult Summary along with initial treatment recommendations (your “game plan”) to begin your healing journey, including:

  • Initial labs to run
  • 28 Day Kickstart Nutrition & Lifestyle Blueprint to start feeling better right away
  • Adjunctive therapies
  • Community resources to support your healing

By the end of this appointment, you will know exactly what your best next steps should be. You will also have the option to partner with us for ongoing support and care. Note: The cost of your treatment recommendations is included in whichever ongoing support option we decide is best for you. 

Step 3:  Ongoing Support

After your Initial Consult & Treatment Recommendations we will then decide which level of support is best for you.

  • Do-it-Yourself (DIY)
  • 6-Week KickStart
  • 90 Day Thrive Transformation

No need to decide up front. We will find out what is best for you, your budget and your health goals.

WHAT TO EXPECT & APPOINTMENT RATES

Listed below are the detailed rates and expectations for appointments with Dr. Lauryn Lax

Initial Consult: $295*

Every new client begins with the Initial Consult to get to know you better, understand your chief complaints, current goals and determine initial treatment, lab and program recommendations for you.

*The cost of the Initial Consult is deducted and included in ours ongoing support programs (6 Week Kickstart & 90 Day Thrive Transformation)

  • Preparation prior to your appointment reviewing your Initial Intake Paperwork
  • 30-minute phone/video consultation
  • Necessary for customization of your total treatment
  • Receive a follow-up Initial Consult summary with Dr. Lauryn’s initial interpretation of your condition, along with initial recommendations and resources for next steps in your treatment
  • A  “done-for-you” roadmap for healing to give you peace of mind & take the thought out of “what to do”
  • Lab Recommendations to do at home, prior to your Report of Findings Appointment
  • Option to continue with care and start a program.

Program & Ongoing Support Options

Do-it-Yourself (DIY): $295 Initial Consult + followups

No built-in support, lab testing or supplements included. Receive a fully custom Blueprint nutrition, supplement, lifestyle & protocol plan when labs return. Ideal

  • Initial Consult: $295
  • Case Review Appointment* + Custom Body Blueprint: $995
    *A 75-minute Appointment 4-6 Weeks after your Initial Consult when lab tests return to review results and receive a fully customized Blueprint (nutrition, supplement, lifestyle and treatment program) based on findings

Single Followup Appointments:

After your DIY, 6-Week Kickstart or Thrive Transformation is complete, you’ll have the opportunity to schedule follow-ups as needed or join our coaching program.

Followup Single Appointments, as needed

  • 45-60 Minutes: $250
  • 20-30 Minutes: $185
  • Bi-Weekly or Weekly Coaching Calls (15-20 minutes): Starting at $199/month

6-Week Kickstart: $2995 

Here’s to 6 weeks for kickstarting a new chapter in your health and healing.

Includes:

  • Initial Consult: A 30-minute phone/video appointment with Dr. Lauryn to learn about her initial interpretation of your condition and receive initial treatment recommendations, including initial nutrition, lifestyle and lab recommendations. (Value: $295)
  • 28 Day Nutrition & Lifestyle Reset. Dr. Lauryn will create a custom 28 Day Kickstart Blueprint (nutrition and lifestyle plan) for you to get started right away while awaiting lab results.  (Value: $300)
  • Initial Kickstart Supplements. Your “Kickstart” basic gut love supplements and swag to support you in the beginnings of your healing journey. (Value: $500)
  • 2 Lab Tests of Choice. Other lab tests receive 15% off pro-rate. (Value: $1500)
  • 2 Check In Sessions: 2 support sessions during your Kickstart to answer any questions that may arise. (Value: $500)
  • Case Review Appointment: Includes the Report of Findings, Lab Review Analysis, Customized Blueprint plan and a 60-minute in-person consultation. (Value: $995)

*Initial Consult is included and deducted from both the 6 Week Kickstart & 90 Day Thrive Transformation. 

Customized 90 Day Thrive Transformation: $5995

Payment plans are available. Additional or fewer labs and supplements may be included in your program and reflect differences in pricing. 

Ideal for the individual ready to FINALLY get to the root cause of their health struggles and feel good inside out! The result? You, thriving, and becoming your own best advocate and healthcare practitioner, knowing exactly what your body needs.  Your 12-week  program includes:

  • Initial Consult. A 30-minute phone or video appointment to get to know you, your chief complaints, current lifestyle and goals in order to create your initial Nutrition & Lifestyle, Blueprint as well as determine lab recommendations. ($300 value)
  • 6-Week Nutrition & Lifestyle Kickstart. Nutrition and lifestyle protocol to get started healing right away. ($300 value)
  • Case Review Appointment. A 60-minute consultationto receive lab interpretation and fully Custom Blueprint. ($995 value)
  • Custom Blueprint. The total “game plan” for healing once lab tests return and we have a clear understanding of what’s going on “under the hood”.
  • 6 Followup Appointments with Dr. Lauryn, ($1500 value)
  • Unlimited Portal E-mail & Messaging Access with Dr. Lauryn. ($1000 value)
  • Complete Lab Testing Package. 4 Lab Tests to help get to your root cause. ($3000 value)
  • Complete Initial Supplements Package. ($500 value)
  • 15% Off Any Additional Labs & Supplements
  • Ongoing Updates to your Blueprint along the way.
  • Results Guarantee

*Initial Consult is included and deducted from both the 6 Week Kickstart & 90 Day Thrive Transformation. 

CLINIC POLICIES

You are required to acknowledge and agree to the following policies before submitting your application.

Cancellation Policy:

At Thrive Wellness & Recovery, we respect your time, and we trust that you respect ours.

If you wish to reschedule or cancel your appointment, please contact the office directly by calling us at 512-359-3539 or by messaging us through your Patient Portal. Please understand that this policy is in place as a means of respecting the time and efforts of your practitioner and their office staff, as well as other patients who could have received treatment during that time. Should the need to reschedule your appointment arise, we do our best to give at least 2 business days notice and work to accommodate you to the best of our ability in rescheduling you in a timely manner. s an illustration, if an appointment is on a Monday, canceling during business hours on the prior Thursday provides two business days’ notice.

Initial Consult or New Patient Visit Cancellation Policy:

We require a minimum of 7 days notice for new patients when canceling or rescheduling Initial Consult & Case Review appointments. If we do not receive a minimum of 7 days notice, you will incur a credit card charge of 50% of the appointment fee for the first late cancellation and 100% of the appointment fee for subsequent late cancellations.  As an illustration, if an appointment is on a Monday, canceling during business hours on the prior Monday provides 7 business days’ notice.

Return Visits:

We require a minimum of 2 business days (M-F, 8-6 pm CST, excluding Saturdays and Sundays) notice for return patients when canceling or rescheduling appointments. As an illustration, if an appointment is on a Monday, canceling during business hours on the prior Thursday provides 2 business days’ notice. You understand that if you cancel an appointment during business hours only one business day prior to the scheduled visit, or if you fail to show or cancel on the day of the appointment, you will be charged a fee equal to 50% of the cost of the scheduled appointment for the first occurrence, and the full visit fee will be charged for any subsequent missed appointment. If we do not receive the minimum required notice, you will incur a credit card charge of 100% of the scheduled office visit cost by 5pm on that business day.

Payment for Services:

Payment is due at time of service or the commencement of your program. We require a credit card be kept on file for all patients at the time of booking. If you wish us to charge a different card, please contact the office at least 24 hours before your scheduled appointment. We also accept Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA) payments. We do not guarantee reimbursement for any services rendered by our clinic. We are not Medicare providers. Our services cannot be submitted to Medicare for reimbursement. Fees are subject to change. If payment fails due to an inactive card, you may incur a $25 bounce fee along with your bill owed.

Timely Visit Schedule

We take great care in designing a plan that is best suited for your individualized needs. As such, we will make recommendations for follow-up at the end of each visit. As an active participant in your health and in order to achieve your health goals, we expect you will make your follow up visits per your provider’s recommendations. Repeated failure to follow up in a timely manner may necessitate scheduling a repeat of case review appointments or dismissal from Thrive Wellness & Recovery.

Late Appointment Start Time

Please be aware that your provider reviews your case, interprets labs, completes chart notes, communicates with other providers on your behalf, and researches additional areas specific to your health goals as part of your scheduled appointment time. This means your practitioner begins working on your case before your visit and continues to do so after your time with them is complete. If you are late to your visit, you will be seen for the remainder of the appointment time and charged for the scheduled visit. If you are more than 15 minutes late to your visit this will require you to reschedule and you will be required to pay for the visit. If your appointment is over the scheduled time, you will be billed in 15 minute increments based on the time required by the provider to coordinate your care.

Business Hours

We do our best to offer a variety of times for busy schedules, including morning, afternoon, early evening and some Saturday morning appointment slots. Business hours range between 8 am to 6 pm CST, and Monday through Fridays and, we offer select appointment times on some Saturday mornings from 9 a.m. to 1 p.m. CST.

Insurance

We do not take insurance of any kind, including Medicare, for our functional medicine services.  We can however  provide you with a paid insurance invoice (“super-bill”) after each appointment for you to submit to your insurance for possible reimbursement, but you will need to check with your insurance company for their guidelines on what they will reimburse to you.

We do accept limited insurance coverage for our coaching and occupational therapy services and may be able deduct a portion of your payments from your insurance coverage if your plan is in network. We are in network with Aetna, Blue Cross Blue Shield and Humana in Texas.  It is always best to verify your own benefits specifically for “occupational therapy services” with your own provider as well as any co-pay’s associated with your visits.

If requested, you will be provided with a billing summary (Superbill) that you can submit to your insurance carrier. None of our practitioners submit their medical notes to insurance companies. If your insurance company requests notes we will release you the copies and you can share at your discretion. It is your responsibility to know your plan benefits and to obtain insurance advice from your own licensed insurance agent, broker or human resource professional. Patients are responsible for all charges and fees incurred for treatments or services rendered, if your insurance company determines that any services are non-covered or excluded. Some of the lab tests that are ordered, particularly those that are used in support of wellness consultations or are kits sent to labs using innovative approaches to diagnostics, may also not be reimbursed.

Lab Testing

We strive to give you the tools, information, education and resources you need to take your health back into your own hands. Part of your work towards wellness may include diagnostic testing and assessments to help get to the root of any health or lifestyle imbalances you may be experiencing.

Under our nutrition and functional medicine services and scope of practice, we offer a variety of lab testing assessments for our patients that are intended to give you more informed information on your own health and wellness, including:

  • Comprehensive Stool Analysis
  • DUTCH Hormone/Cortisol Testing
  • Organic Acids Testing
  • Functional Blood Chemistry Testing
  • Genetic Testing
  • SIBO Breath Testing
  • Heavy Metals Testing
  • Nutrient Elements Testing
  • Food Intolerance Testing
  • Mold Testing

All lab testing assessments will be verified with you before ordering any testing kits for you to complete at home or in your community (such as blood testing at a local lab). Once ordered, there is a 3 month refund policy on lab test kits ordered in your name for quality control purposes.

Q. How much do lab tests cost? Most clients plan to invest $800-$3000 to get started with a baseline, depending on your circumstances. A complete lab testing package (4 tests) are included with your 90 Day Thrive Transformation Program, and 1 lab test is included with your 6 Week Kickstart. 

Medication Management:

Prescription medications are not handled or prescribed by Thrive Wellness & Recovery. We cannot modify your medications directly, and it is advised you consult with your primary healthcare provider for any prescriptions or medication fulfillments and management.We can not guarantee that refill requests sent any other way will be received and processed.

Email Policy

Email is not regarded as an ideal way to conduct medicine, or discuss emergency or urgent care. Therefore, we request that you contact the clinic or use the patient portal to schedule a time to meet with your doctor to discuss your health needs. If you would like to communicate via email, our clinic requests use of the patient portal in order to maintain your privacy. You may be asked to schedule an appointment depending on the nature of your email.

Portal Messages & Questions

Clarification of your plan and/or management of side effects associated with care are included in the cost of the consultation. Questions regarding subjects not discussed in your visit, complex in nature or that require a detailed response are billed at $50 per 15 min of the clinician’s time. Additional phone calls, not part of your plan, will also incur $50 per 15 min of the clinician’s time.

Scope of Practice

As a Doctor of Occupational Therapy, Functional Medicine Practitioner and Nutritional Therapist, Lauryn is trained to evaluate your lifestyle, mental wellbeing, nutritional needs and physical fitness in order to make recommendations around lifestyle, dietary changes, nutritional supplementation, health-promoting activities and fitness design. Lauryn is not a medical doctor, licensed by the American Medical Association, nor does she claim to be. The term “Dr.” designates her PhD in Occupational Therapy, earned by Belmont University, and she is addressed as “Dr.” in academic, published and online educational contexts. Lauryn remains within her scope of practice as an occupational therapist and nutritionist, using a functional medicine paradigm to integrate lifestyle, nutrition, mindset, scientifically-backed and education-based solutions as her primary therapies with clients.

An Occupational Therapist is licensed and board certified by both the national licensure board and the state board as well. Occupational Therapists must sit for a national board exam and maintain good standing with professional liability insurance. Nutritional Therapy Practitioner® are trained by the Nutritional Therapy Association, Inc.® which provides a certificate of completion to students who have successfully met all course requirements, including a written and practical exam. Functional Medicine Practitioners are trained in the advancements and foundations of evidence-based medicine and integrative medicine practices through the Institute for Functional Medicine and The Kresser Institute. The focus of functional medicine is not meant to be a replacement of your primary care physician and works in conjunction with both conventional and integrative medicine to help individuals address the roots of disease and imbalance rather than focusing on treating symptoms, incorporating natural lifestyle and nutritional modalities as primary treatment protocols. An Occupational Therapist, Nutritional Therapist and Functional Medicine Practitioner is not trained to provide medical diagnoses or prescribe pharmaceutical medications, and no comment or recommendation should be construed as being a medical diagnosis.  Since every individual is unique, we cannot guarantee any specific result from our programs.  Ultimately, our therapeutic programs and holistic healthcare services are a personal process. There are no guarantees that Functional Medicine, Occupational Therapy or Nutritional Therapy, or the information on this website, will work for you.

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